About the service
Digital Transformation can be defined as the process of utilizing modern technology tocreate new – or modify existing – business processes, culture, and customer experiences.This re-imagining of business equips organizations with the latest digital tools necessaryto keep up with the changing market requirements and competitors. This type oftransformation transcends traditional roles like sales, marketing, and customer service,and is primarily concerned with how organizations think about, and engage with,customers. With the incorporation of new technology, organizations have the opportunityto re-examine how they carry out business. This will open doors for significant growthand can allow them to greatly increase their customer experience and branch out intoindustries that were never before possible.
Our experts analyze your company’s tech infrastructure, processes, and structures toboth strengthen the organization’s short-term performance and maintain sustainablelong-term improvement. We offer a wider range of Services including Process Consulting,Re engineering of Legacy Products and Applications, Digital Transformation Consulting.
Frequently Asked Question
Digital transformation is changing the way an organization operates. Systems, processes, workflow, and culture are all evaluated and worked upon to achieve the desired results. This transformation affects each level of an organization and brings together data across areas to work together more effectively.
By taking advantage of workflow automation and advanced processing, such as artificial intelligence (AI) and machine learning (ML), companies can connect the dots on the customer journey in a way that wasn’t possible before.
Digital transformation opens up a plethora of benefits for organisations. Few of them are:
- Greater resource management
- Data driven customer insights
- Enhances customer experience thereby retaining the customers
- Increased profits
- Improved productivity
- Eliminating redundancies
No, digital transformation may not be mandatory for all the organisations but at the same time it may no longer be optional, it does not necessitate abandoning an entire business model or a brand that customers like and trust. It is mandatory for those which are no longer able to manage the day-to-day operations with their existing legacy or manual systems.
Digital transformation primarily contains of three components which are overhaul of existing processes, overhaul of operations, overhaul of relationships with customers.
There is a misconception in the market according to which the Digital transformation can be afforded only by large players or big companies. In fact it is opposite to what this misconception says. Digitization and digital tools have proven they can benefit SMEs in numerous ways. Digitization and digital tools can help SMEs reduce costs, standardize and automate business processes and reduce the reliance on manpower. Moreover, going digital will enhance SMEs competitiveness and enable them to disrupt the industry by outperforming the existing big players
It totally depends on the scope and complexity of the organisation. The timeframe may vary from 6 months to 3 years.